[86] Planning for the Year Ahead

Happy New Year! I thought it would be useful for you if we kicked off the New Year with a podcast on long-range planning. In this episode, I share my own processes, and give you some tips for things you need to think about now, to ensure your year flows smoothly, and...

[85] Thank you, see you in 2017!

It’s time to say goodbye until 2017… As we move forward into 2017 it is time to say goodbye to 2016, celebrate the wins and take a breather. I will be taking a short sabbatical but will be back in January with some exciting new episodes for you. Until then...

[82] How to Deal with Unhappy Customers

It can feel like the worst thing in the world to have an unhappy customer. And I get it, I’ve been there – it’s almost impossible to not take it personally, especially the first time it happens to you in your business journey. The fact is: it’s...

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