You’re not alone, and it happens to everyone!
No matter how awesome you are, and how hard you try, eventually, one of your customers will have a complaint.
Maybe it’s your fault… and maybe it’s not.
No matter what, you have to deal with it, and ideally, turn that customer from an unhappy one into a satisfied one (though, this isn’t always possible).
Today, I’m going to share some strategies for dealing with unhappy customers – specifically for those of you who sell handmade online, though these steps will apply to anyone who sells online, too.
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