Do you feel like you have to *constantly* be watching your messages and emails so you can reply to your customers asap?
I’ve been in business since 2008 – and in that time I’ve learnt how to manage customer service *and* having a life outside of work, while not worrying that I’m ‘not replying fast enough’.
Today I’ll discuss how I deal with customer messages:
- How long is too long to leave it before replying.
- When I reply to my customers, and why.
- How to take the whole weekend off, and still make sure your customers feel heard.
- The ‘industry standard’ reply time.
- How to manage your messages, rather than letting them manage you.
You can listen to this podcast below, or on your fave podcast app – or you can watch it on YouTube!
Watch on YouTube…
Support the show
You can make a secure donation (of the amount of your choice) via the Paypal button below.
Each donation helps cover the cost of hosting, show-note writing, research, interviewing, recording, editing, etc. etc.
In short – it helps to cover the time and financial costs of putting together a free weekly show to help you grow your handmade business.
You can also:
Want to start or overhaul an Etsy shop?
Download this FREE 2-page checklist now - it's part of my Handmade Business Toolkit for Makers.
Don't make those common Etsy mistakes: make sure your Etsy shop is the best it can be!
(P.S. It’s also packed full of links to additional resources on all aspects of Etsy shop setup.)