10 Tips to Help Established Handmade Sellers Save Time and Improve Business
I know I talk a lot about how to get your nascent handmade business off the ground. That’s a vital part of the business journey – and it might even be the hardest part – but it really is just the beginning of the learning you are going to have to do.
When you’ve been running your business for a while, and achieved some success, you come up against a whole new set of challenges – things that may have never crossed your mind in the beginning, but that are now becoming pressing concerns.
How do you keep up when you’re getting more orders than you can handle? How do you make time for creating new designs when you’re flat out keeping up with making and admin? How can you streamline and simplify in every area of your business so you have time to do everything?
It can be easy to fall into bad habits when orders are few and far between, and you’re spending most of your time making new designs, adding new stock to your website, and getting the word out about your business.
If you find yourself stretched for time and stressed out because your business is growing, I’ve got 10 tips for you today that will help you to claw back a whole lot of control via simplification, systematisation, and more effective time management.
1. Streamline your order processing system
When you’ve only got a few orders a week to handle, it’s easy to be a bit lax about your order processing system. When you’re getting multiple orders a day, having a set, determined system – from the moment the order hits your inbox, till the moment you click the ‘shipped’ button – is absolutely vital. Not only to save you time and stress, but to make sure you don’t make mistakes, mix up orders, or miss orders.
I talk more about my own personal system for Epheriell in this post.
2. Reduce + simplify your inventory
If you’ve been in business for a few years, your product line might be getting a little bit bloated. Are you still hanging on to products you designed years ago, but that no longer fit the aesthetic of your brand – or that don’t reflect the direction you want to take your business? Do you have old designs sitting there that never sold well, but that you’re holding onto for sentimental purposes?
Even if you love them, sometimes it’s best to let go. Take a step back from the products you’re currently offering and ask yourself ‘is this still what I want to be putting out into the world?’
By streamlining your offerings to ensure you’re only putting your best work forward, you’ll not only tighten your brand, make life easier for your customer (because there is less dross to sort through when they visit your shop) – you’ll also make your own life easier, because you will have much less inventory to maintain (both physically and digitally).
Having a robust product range is a good thing – but you can have too many items. The key is ensuring that everything you offer is top-notch, and reflects your business as it is now – not as it was 2 years ago.
3. Get strategic with your social media
Chances are, if you’ve been in business for a few years, you’ve got a number of social media accounts floating around. But are you using all of them? Or, more to the point, are you using all of them strategically?
The more successful your business becomes, the less time you have to devote to maintaining social media. The solution is to get focussed and strategic.
Plan it out. Decide which social media you are going to focus on (I recommend no more than 2) and do a plan for what content you are going to share on a weekly basis. Maybe you want to have a rotating list of content types. Maybe you want to devote one hour a week to scheduling up posts or creating photos/images. Perhaps you need to put an alarm on your phone to remind you to spend 10 minutes a day morning and night pinning content.
Your plan will differ depending on your business and your goals. But if you don’t have a plan, you will soon (if you haven’t already) find that your social media marketing falls by the wayside in the face of more urgent tasks.
4. Hire help
Are you still a one-person show? Is that still working for you? Or is it time to take the next step and hire help?
If you’re like me, this sounds like a super-daunting step, because you like being in control of every single aspect of your business! However, if your business is growing, there comes a time where you either have to deliberately slow things down (more on that later) OR you need to bring some help on board.
Start with discrete tasks – things that you can hand off, in full, to someone else. An example of a discrete task would be your bookeeping. Or your shipping.
Also, don’t forget all the other parts of life you might be able to outsource – how about hiring a cleaner so you don’t have to do that any more?
Look at your business – and the rest of your life – and aim to find these discrete bundles of work that you can hire someone to do for you. Chances are, you can hire them at a reasonable rate that will free you up to spend more time on the activities that actually grow your business and bring in more money. It’s a win-win upward spiral.
5. Schedule breaks
It’s oh-so-easy to let a growing business spread its tendrils into every waking hour of your life, until you find yourself checking your email when you wake up in the middle of the night, and start breaking out into a cold sweat when you accidentally leave your phone at home.
This hyper-awareness keeps your body in a constant state of stress, and that is just no good for your mental (or physical) health.
Learning how to set boundaries and take breaks is a crucial skill to master if you want to continue to run your business into the future without burning out.
Work out what sort of rhythm works for you, and make taking down-time a priority. Maybe you want to set daily work hours, or discrete work days. Perhaps you know you need to switch off a few times a year and take a digital sabbatical. Perhaps you like to go all-out for most of the year, then take a whole month off.
Whatever works for you – do it, stick to it, and remember there is a life outside of work, too.
6. Raise your prices
When’s the last time you reviewed your prices? If you’ve been in business for a few years, but haven’t reviewed or raised your prices in the last 1-2 years, this should be a top priority. Not only are you now much more experienced than you were then, but you’ve probably also got a more established brand and a strong reputation. It might be that your current prices don’t reflect that.
Raising prices can also be an incredibly useful tool if business is booming beyond the point where you can keep up. Imagine doubling your prices… and getting half as many sales. If you’re still measuring your success by ‘number of sales’ this idea might horrify you. But if you’re measuring your success by how much profit you are making, this idea should delight you. Imagine – the same amount of gross income you make now, but with half the work! Not to mention, more profit, because your margins are much higher.
If the idea of doubling your prices sounds way beyond what you’re comfortable with, how about just adding 10 or 20%? You may find that the extra cost reduces the number of sales you make, and gives you a bit more breathing space.
Then again, you might discover (as many makers have) that raising prices actually makes your items MORE desirable to customers, and you actually increase sales. At least you’ll be able to afford to hire some help!
7. Establish a morning routine
How you start your day can have a huge impact on how productive and happy you are. We’ve all had those days when we’ve crawled out of bed late, and then felt like we were falling behind all day. When we start the day rushed and stressed, chances are that’s how the rest of the day will go, too.
How much better would it feel to have a routine that ensured everything that needed to get done before you started work did get done – in a relaxed, uplifting way?
Establishing my own morning routine has been (and is) a constant work in progress, and I still have those days where – because I have an early appointment, or some other spanner in the works that is outside my regular routine, I can’t stick to my full morning routine (which, when done properly, takes me 3 hours!). But when I do stick to it? Man, does it pay off. I start my workday calm, happy, knowing I’ve already taken care of myself (I’ve done exercise, yoga, meditation, some reading, and I’m showered and dressed).
Figure out what activities you really love to do in the morning – those things that get you in the right head-space to tackle the rest of the day. Then, work out what order you want to do them in, and when.
Yes, it might mean you have to get up a little bit earlier. I have NEVER thought of myself as a morning person, but I’ve chosen to change that, and now wake up by 7 at the latest every day (even though I’m self-employed, work from home, and don’t have kids to wake me). It’s made a world of difference to how I feel every day, and it means I reduce my cognitive load in the morning, because I don’t have to think about what I’m going to do – I just follow my routine.
(I’m so passionate about this, that I’m going to talk about it at length in an upcoming podcast…)
8. Dump venues that aren’t working
When you started out, you might have done what I did – put your work into any and all venues you possibly can! As many online selling sites as you could, as many shops via wholesale and consignment, as many markets as would accept you.
But now… you’ve reached some level of success, and it’s time to be more discerning.
I get emails – usually a few a month – from people starting up new online handmade venues. I’m honoured they’ve reached out to me – it is a sign that I have built a reputation for quality work – but I am also firm in the fact that I cannot invest the time to set up on yet another online venue. In fact, a year or so back, I actually shut down the majority of my shops on different venues, so I could focus on the ones that were bringing me the most success.
Managing 2-3 online venues is hard enough when you have hundreds of products – let alone managing 10 or more. Do you still have work on venues where it never sells? There is something to be said for having a presence wherever you can, in order to possibly spread the word about your business, but you have to weigh that up against managing all of those venues – keeping them up to date with new products, updating prices, updating them when you go on holiday or take a break… all of that adds up to time you might well find is better spent elsewhere.
And when it comes to retail stores – start being more choosy. Pick the ones that really work with your brand (I know my friend Megan Auman focuses on getting her work into gallery stores, because that’s where her ideal customer is).
Don’t automatically jump at the chance to get your work onto that new site, or into that new shop or market. Have a plan for how you want to grow your brand, and choose sales venues accordingly.
9. Plan your time better
Flying by the seat of your pants when it comes to time management and planning might get you so far, but once business picks up, you’ll find yourself missing appointments, forgetting things, being late with orders, letting your inbox pile up, and generally feeling like you’re never on top of things.
If you don’t already have a coherent, interlinked time management system, it’s time to change that.
Everybody works differently, so no-one can give you a one-size-fits-all solution to this, however, there are oodles of options out there for how to keep track of everything you need to do, and structuring your time.
Personally, I use a combo of a yearly wall planner, a weekly desktop planner, and google calendar (including those handy alarm reminders!).
That system works for me, because it lets me look at my time in a range of increments – from the year ahead, to the week ahead, to daily tasks. I sit down on Sunday night and Monday morning and schedule must-do tasks for the week on my weekly planner, so I know what’s coming up for the week ahead, and can make sure to allot the time for those projects.
10. Do some long-term goal-setting
When’s the last time you sat down and looked at your 6-month, 1-year, 3-year, and 5-year goals? Have you revisited them within the last 6 months? If not, now’s the time.
Long-term goal-setting is crucial to give you something to aim for – but it needs to be modified on a regular basis as your business grows and shifts. The 5-year goal you set 2 years ago might be wildly out of sync with what you want now.
Without long-term goals, you’re sailing around in the dark. Sure, you’re moving… but are you moving in the right direction? How will you make big decisions for the direction of your biz if you don’t have some sort of vision for what you want it to look like a few years down the track?
These goals are never set in stone, and you can change them – but by doing the work and setting them, you’re in a much better position to be able to say ‘yes’ or ‘no’ to the opportunities that will come your way. The Captain of the ship always knows where they’re going – so make sure you’re acting as a Captain should when it comes to steering your business.
This is just a taste of the sort of content I cover in SHIFT – my e-course for more established handmade business owners.
SHIFT Alumni, Carolyn Kospender, said of the course: “I feel like I’ve read so many books and essays covering information that never really hit the point. But your course not only gave me concrete steps and plans to get me going but more importantly, opened my eyes to the true purpose behind what I do.”
If your business is already cruising along, but you want to shift things up a gear (or two or three!) and hit highway speed, join me for a month-long virtual road-trip that will help you #SHIFTyourbiz. Registration is open now. Class starts March 9th.