{image by Emily Dove}
Today I thought we’d try something different, and have our first C&T Poll!
This question is one I’m still not decided on, and that is: should I send each customer a personal ‘thank you’ email when they buy from me?
(This is obviously on top of the automatic sale notification they get from whatever venue they buy from.)
I’ve actually done this for years and years… but recently I’ve wondered if it’s worth the time, or if it’s just redundant.
I do it because I like to make that personal connection to each and every customer.
To show them that I’m a real person, and I understand that they are, too. From a purely business perspective, it’s also the chance to make sure they read important information, like turn-around and shipping times, and I also usually remind them of my newsletter sign-up bonus.
I use a canned response for most of the email, which I can just insert into the email, with the addition of their name and any information specific to their order. So… it really doesn’t take THAT much time.
If you do this, I’d love to know what you include in your email – and please share your experience with this in the comments – either as a seller or a buyer.
I know I love receiving a personal email when I buy something from another handmade seller, but I’m just one person.
So, I’d like to know what YOU think via the poll! Head on over here to the C&T FB Page to cast your vote.
Do you like receiving a personal ‘thank you’ email from the seller when you purchase handmade online?
Vote Now
P.S. If you’re curious as to what your customers think, you should be able to share the C&T poll on your FB page, and we can get a bigger sample size!
{ohh, nerdy stats speak, are you flashing back to high school?}