So, what exactly IS the Thriver Circle, anyway?

 

Hey Thriver,

If you’ve ever thought:

‘What exactly IS the Thriver Circle, anyway?’ or ‘What would I get from joining the Circle?’ – then this post is for you 🙂

 

 

The Circle Is a Unique Community

 

The Circle is a world-wide community of makers from all disciplines and walks of life.

Our members are jewellers, ceramicists, knitters, artists, designers, paper-cutters – they span dozens of different media.

There are Circle members from Australia, NZ, America, Canada, the UK, Europe, Singapore and more… we are a global community of passionate creatives who are focused on making our passions into a thriving business – and we believe in supporting each other to reach our goals.

We communicate via a private facebook group that only members can access – it’s a safe space to share your struggles and successes. I am active in the group every weekday, and you can always tag me if you want my personal advice.

Sure, there are a lot of free FB groups out there… but as everything in life, you get what you pay for. The Circle is the most supportive, positive space I have ever seen in my years in the handmade community – and members will tell you the same.

Running a handmade business can be super-lonely and isolating – especially if we live somewhere where we don’t have access to a strong local handmade community.

What do Circle members have in common? The Circle is full of people just like you, who get it – they understand the hard work and challenges that go along with growing a handmade business specifically.

 

 

The Circle is an Educational Resource

 

Do you enjoy the Create & Thrive Podcast? If so, you will love the workshops and other educational resources that are available inside the Circle.

I have created 28 (and counting) exclusive video workshops for Circle members, covering a huge range of handmade biz topics.

I run one live call and two live chats each month. During the call, I do Business Intensive interviews with members of the Circle, where we analyse their particular business in detail. Every member is eligible for a Business Intensive, and you also learn so much from listening in and commenting on other member’s BI calls.

Finally, you get exclusive access to my year-long course – Your Year to Thrive. There is no other way to access this course, and it is included in the monthly cost of Thriver Circle membership.

 

 

Still have questions?

 

Just ask me! I promise I don’t bite 😉 Leave a comment below, or shoot me an email, and I’ll get back to you personally as soon as I can.

 

If you want to join us in the Circle, don’t hesitate.

Membership is only open 4 times a year, for 48 hours at a time. This membership intake will open on Tuesday at 11am AEST (Monday evening US time) and close on Thursday the 6th of April at 11am AEST (Australian Eastern time, or GMT+10) (convert to your timezone).

 

Membership is only $15 AUD per month, paid via paypal subscription. You can cancel any time – no lock-in contracts, no big up-front cost.

If you’re not already convinced that the Circle is for you… why not try it out for a month for the price of a good magazine and a cup of coffee and find out for sure?

My goal is for you to be learning what you need to in order to turn that small $15 a month investment in to hundreds – if not thousands – of dollars a month of income from your business.

Let’s make it happen, together!

You can find out more right here.

 

Jess 🙂

 

Introducing Meredith Ireland!

Jess here: today I’m so happy to introduce you to the fabulous Meredith Ireland – my new right-hand gal! Grace has had to move on, but happily, Meredith has come on board to take up the mantle of helping me to keep Create & Thrive moving forward into 2016 and beyond.

I’ll let her tell you more about herself, but for now, just let me say: welcome to the team, Meredith!

~ Jess x


Mere wall weaving

I was lucky to grow up in a creative family, and I found my true creative passion when I was 11 years old.

My mother took me along to an introduction to textiles course and I fell in love with the ancient, colourful craft with endless possibilities. I went on to complete a diploma of Fine Art and Design at The University of Tasmania majoring in Textiles when I was just 16 years old (before I finished year 12)!

It has certainly been a naturally evolving path for me to reach where I am today – and I think it will continue to be so.

I have had to make big decisions in order to follow my creative path… but they have always felt like the best decisions.

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Opening my brick & mortar store – Old Franklin Shop – in July this year was a huge milestone.

Not only was I supporting myself as a creative but I am now supporting others. What started as a huge responsibility is now an absolute pleasure.

Promoting, supporting and marketing other makers work is a wonderful job! I still don’t know where this will take me as my ideas are constantly evolving. I think this liquid element is something that attracts me to the creative lifestyle.

Mere loom

I have had many ups and downs with motivation – especially when I have the most to do: but my mind never loses inspiration.

Meditation and writing helps me to calm my constant ideas and thoughts on a daily basis and also stops me from chewing my partner’s ear off all day!

Mere wall hanging

My work is my life now which I really enjoy. I am not very good at doing nothing.

I am constantly thinking of ideas for growth and development personally, creatively and financially.

A day off for me means taking my laptop outdoors or spending an afternoon with family. All is melded into one busy but satisfying schedule that is constantly changing. I am lucky enough to have people around me that support this and help me through hard times but also help me celebrate successes.

I’m so excited to have joined the team at Create & Thrive, which has been a long-term source of confidence building and resources for me since the day I registered as a business.

~ Meredith

 


 

Find out more about Meredith

Shop/Website

Instagram: Old Franklin | Old Franklin Store

Facebook

C&T Christmas Shop Share

Christmas Shop Share

The online shopping season is upon us!

I hope your sales have been picking up, and you’ve got yourself sorted for the holiday rush.

For a lot of makers, this is both the best and the worst time of year. Best, because we’re making sales, baby! And worst… because we’re run off our feet and stressed trying to get all those orders out the door on time.

With the Christmas spirit ramping up, I wanted to give you – my lovely Thrivers – an opportunity to share your creations with me, each other, and the handmade-appreciating world!

This is your opportunity to share your shop with us.

 

In the comments below…

  1. Share a link to your online shop.
  2. Tell us in one paragraph or less who you are, what you do, and which item in your shop you think would make a lovely gift!
  3. Share this post with your maker friends on facebook, pinterest, instagram etc. (feel free to use the above image and tag it #CTChristmasShopShare) so they can come on over and share their shops too!

 

I know you – like me – want to support your fellow makers this Christmas giving season by buying handmade – so let’s get the sharing happening!

Oh – bonus… if you end up buying anything from someone on this list, leave a reply to their comment and let us all know what you bought and why!!

Jess xx

Say Hello to the New C&T Right-Hand Gal – Grace Gulley!

Grace 2

 

Hey Thrivers!

I’m so happy to be introducing you to my new assistant today!

First – I’d like to take this opportunity to give my enormous gratitude to my dear friend and outgoing assistant – Kath Chown.

Kath really helped me to grow C&T and the Thriver Circle this year – she was my confidant, sounding board, help in all things, and all-around wonderful person to have by my side. Thank you, Kath, for everything you’ve done not only for me – but for the whole C&T community. I’m so thankful we live in the same city and can still have our regular brunches! xx

Second – let me say I was blown away by the number of amazing people who applied for this job – truly, I’m honoured that so many of you love what I do here so much that you wanted to help me create it. Immense thanks to each and every one of you – it was super hard to choose just one of you – I wish my quest for world domination was a bit further ahead so I could hire a whole team of you! 😉

Finally – I’d love it if you would all please say a warm hello to my new right-hand gal – Grace Gulley.

Grace hails from the West Coast of the USA, and runs two amazing projects of her own as well as helping me here – the CYL Collective; and her own handmade business, Lark + Arrow. If you take a peek at both of those, you’ll see that not only does Grace have a deep passion for her own craft + business, she’s also deeply committed to supporting and inspiring female creatives… which, among other things, is what makes her perfect for her role here with me at C&T.

She’ll be working behind-the-scenes – finding amazing creatives to feature on the blog and podcast – and she’ll also be working closely with the members of the Thriver Circle on a daily basis. You can get in touch with her via email at Grace@CreateandThrive.com.

But enough of my rambling, here’s a little hello from Grace in her own words…

Jess x

 

Grace 4

Hello all!

I’m Grace, fellow artisan and small business owner. My creative journey has been a long-time in the making. Like many other creatives who are searching for their artistic identity, I dabbled in everything, but never excelled in anything. It took finding a creative community to find my place and lead me to my craft. That craft was, and is, the recently-revived art of knotting, macrame! It quite literally roped me in (excuse the cheesy pun).

I am so excited to be here with all of you Creators and Thrivers!

Finding your craft isn’t the only step in your artistic journey. It takes some serious know-how to run a successful business. And having a community to support and challenge you will help you along the way!

So here’s to all of us growing together, creating our futures, and thriving in our respective crafts.

Create & Thrive Podcast: Episode 3 – How to Provide Outstanding Online Customer Service

The Create & Thrive Podcast - Episode 3

When you sell to a customer online compared to a retail setting, some biz owners can forget that there is a real living and breathing person at the other end of the transaction – a person who wants to connect with you as the maker.

Learning from your own experiences and stepping into your customers’ shoes is one of the best ways to check your process. Make sure that you would be happy to receive the attention and care that you show to your own customers.

It may seem hard – the internet can leave us feeling faceless and disconnected from each other – but it is actually easy to give excellent customer service and showcase your brand and style even though you aren’t meeting face to face.

The key is to get a little open and vulnerable – to share a little bit of your truth – which will help your customer to connect with you as a real person.

Love the show? You can show your support by:

  • Leaving a review on the C&T FB page.
  • Leaving a review on iTunes.
  • Donating a few dollars towards the costs of producing the pod.
  • Joining the Thriver Circle – without the members of the Circle, this podcast would not be possible. 

 

 

Policies and FAQs

Being upfront by communicating your policies, where their order is in your queue, showing a little of your own personality and just being a kind and informative person will result in you having a smooth and enjoyable transaction.

Ensure you have a handle on these important aspects of your sales process and you’ll turn a buyer into a brand ambassador who will tell everyone they meet about you and your business.

This episode is the first of our monthly ‘Conversation’ podcasts – where Kath and I get together to riff on a topic. Prepare yourself for a dose of advice punctuated by goofy laughter!

 

Quotes and highlights from this episode:

  • Be authentic to build your reputation
  • Tell your story in your communications. Read: The Fortune Cookie Principle by Bernadette Jiwa
  • Over-communicate rather than under-communicate
  • Have your policies very clear on your website
  • Policies and FAQs prevent a lot of issues before they happen – and if not, they are there for you to fall back on.” {Jess}
  • Set your own boundaries
  • Don’t ever lie (Jess tells a tale of something that happened to her husband Nick to illustrate this point)
  • Try to empathise with your customer and put yourself in their shoes
  • “It can be hard to stick to your guns sometimes when a customer is upset and they want you to do something that’s contrary to your policies.” {Jess}
  • With returns or problems, never get on the defensive
  • You can’t keep 100% of the customers happy 100% of the time.
  • If you feel like you’ve done everything you possibly can, and you’ve followed your own policies then you can feel confident that you’ve done the best you can for your customer
  • BUT if you want to do something different just for them, do it!
  • “Action can really extinguish the flames of anger which can come with poor customer service” {Kath}
  • All your marketing and promotion is part of your tapestry of your brand

Download this Episode

You can also subscribe to the podcast and listen to this episode on iTunes + Stitcher)

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